Patricia Hyndman ’14, a senior biology major with a minor in sales at Indiana University Southeast, has had opportunities few adults in healthcare have had. She spent 10 months learning with and from various CEOs and leaders in the healthcare industry through a fellowship with Health Enterprises Network, an affiliate of Greater Louisville Inc. (otherwise known as the Metro Louisville Chamber of Commerce).
She was nominated for the healthcare leadership program fellowship by the owner and founder of My Health E, where Hyndman has spent the last year as an intern. Hyndman said she was nervous at first about joining the class filled with professionals with years of experience in the healthcare industry, but she soon found her voice.
“It was really intimidating at first,” she said. “But I learned a lot from them by listening to what they talked about.”
Hyndman soon realized she had information to share. Part of her work at My Health E, a non-profit patient advocacy and education website, involves researching and posting local health education events. She also could share what she learned in the course of doing her job about patient advocacy and education.
Still, she did listen and learn more than she shared. She learned about the various sectors of healthcare, elements of health insurance, and regulations in the industry by reading all the assigned material before each session and listening to others. Working firsthand with professionals in all these arenas gave her more experience and information than she could learn in the classroom – although she was able to share on occasion things she had just learned in class.
“It broadened my horizons on everything,” including the different types of health professionals she will be working with in the future when she begins her career in pharmaceutical or medical device sales, she said. She also learned some personal advice, including how to protect herself from an internet security breach. “I just learned that with medical device sales and pharmaceutical sales, I need to invest myself in more than just one area.”
She also assisted the group with its project to create marketing content and templates for the website of the Smoketown Family Wellness Clinic, which includes a pediatric clinic for children living in an area known to have the highest mortality rate in the region – all while being so close to a cluster of downtown hospitals.
Hyndman also is learning what she can from her boss and mentor, Coby Watier, who spent 20 years in pharmaceutical sales and had the reputation of being a leader in her field. Hyndman knew she wanted to learn from Watier, so she reached out to her to see if she could work for her. Watier agreed and created the internship that Hyndman has held for nearly a year, managing My Health E’s social media and focusing on patient healthcare events.
“I knew she was the best, and I wanted to learn from the best,” Hyndman said about why she approached Watier. “I want to learn everything I can while I’m in school because when I get out, I want some sort of experience. I’m learning as much as I can before graduation (in May 2020) so when I do graduate, I can get to work.”
Hyndman also is learning the sales aspect of her desired future career from her job as a salesperson for Hyper Cars, a luxury and performance car reseller and detail cleaning company in New Albany owned by Christian Betz ’11.
Hyndman had worked in the service department at local car dealerships previously and sold car care packages, but this is her first time in car sales. She said she has learned a lot about sales from Betz too and plans to apply it to her future career in pharmaceutical and medical device sales.
“The car and pharmaceutical industries are different, but the similarities are you’re giving people what they want and need, you’re providing services you’re good at, and you have to know about your product.”
As she looks back on the last year and what she has learned, especially from her fellowship and internship, she is amazed at all she gained from the experience.
“I definitely had some doubts (about participating in the Healthcare Enterprises Network) because I was so young and I didn’t have as much experience, but I contributed as much as I could,” she said. “It’s just a blessing to say I’ve been through a program most adults haven’t been through.”
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