As the parent/guardian of a student, it is important for you to understand how messages will be delivered to you.

• For non-emergency messages, you will receive a telephone, email or both. Calls will be made to your home/primary phone and mobile phone. Emails will go to the address we have on file.
• Students may be contacted by text message, if their mobile phone is on file, regarding school, house, sports, and club events.
• Should a school emergency occur, in addition to being called at home and mobile, your work number on file will also be called as well as additional emergency contacts.
• Phone numbers and e-mail addresses of those listed as emergency contacts will only be used to notify you during a school emergency.

Here is what you need to know about receiving a phone call via School Messenger:

• Phone calls will display the school’s phone number for callerID and the message will be preceded by “This message brought to you by SchoolMessenger”.
• Emails will contain a footer and will be from an @schoolmessengermail.com or @schoolmessenger.com address.

School Messenger transfers the caller ID information to the local telephone carriers, but it is up to those carriers to pass it along to their customers. Furthermore, different local telephone companies process Caller ID information differently. Some provide the name associated with the number, while others do not. For example, a telephone company may require an individual to subscribe to “Advanced Caller ID” in order to receive the school name along with the phone number. Unfortunately, we have no control over this feature.

The School Messenger system is designed to dial extensions. Please make sure your work number you provide has an extension if applicable.

If a contact has a device on their telephone line designed to prevent automated phone systems from connecting (e.g. TeleZapper, privacy Manager, Privacy Director, etc.), they may not receive the call. For example, with Privacy Director all unidentifiable incoming calls are rerouted and the callers must identify themselves for the call to go through. Because our system is automated, it will not identify itself; thus the call will not get through to the recipient. For screening systems that are dependent on Caller ID’s, recipients can authorize access for the school’s phone number through their device. Note that calls identified with the school’s number on the Caller ID generally have no trouble getting through Privacy Manager type systems.

You can manage your School Messenger notification settings via the Family Access portal.

Instructions